Bangladesh is now considering as a most flourish country who have bright future in
online sector especially about Freelancing. If you have skilled man power but broken internet system then how could be this skilled people will be useful? To make sure smooth internet service around the country government decided to provide 4G internet service by using Wimax technology. Banglalion Wimax is the one of them who got 4G license and they promised to give best internet service in Bangladesh. Young generation is now becoming more powerful for this country who is bringing millions of USD without going any foreign country. According to leading Computer and Internet association in Bangladesh, every single freelancer in this country average income is more than 100 USD. There have nothing where Bangladesh has so bright future like this but they got some enormous problem. To make sure freelancing income government must have to supply smooth and speedy internet connection but which they got it is terrible. In this country income from online is hard but more harder is withdraw that money. They spend some huge amount including long period to make sure they got their strenuous working money. First problem is, leading money receiving and sending company in online PayPal is not available in Bangladesh. But the truth is, to get online money with short period and affordable cost PayPal almost essential. But the tragic is after so long times they still have very little hope that they are getting PayPal in country. Politician always giving their promise even some certain time but still no hope for PayPal.
Without PayPal work may be possible but without internet how could you continue working? Here is the real story about internet condition in Bangladesh. We have not enough time to discuss about all ISP but here we will share all experiment and information about leading 4G ISP providers ‘Banglalion Wimax’.
According to Wikipedia Banglalion is a private limited incorporated company, who started their journey from 5 November, 2008. They got Broadband Wireless Access license November 18 in 2008!. According their official information this company now public limited company and contains more than 4.5 billion BDT (57670200.00 USD) investment. At January 2010 Banglalion started 4G mobile data network based WIMAX internet service limitedly in Dhaka area, now (May, 2013) they are covering all 7 divisional city and Narayangang district city. Banglalion is the most explored WIMAX operator where there opponent only covering 2/3 city. This coverage makes them popular and within short time they got more than 10lakh regular internet subscriber. To this point everything was right but problem started after getting this large amount of customer. People always expect smooth and promised internet speed; if you have not ability to handle such amount users then you must have to increase your essential requirement. But what did happening now in Banglalion Wimax? According to customer opinion, they are facing some terrible disturbing network from this WIMAX operator, I have made a list based on all comments and information came from different source.
a. Internet Connection Problem: 30 days a month, some month get 31 days. Internet is now fundamental and very essential product. Without it we are some kind of blind, you need any information just type it in Google and you will get. This is for normal user, but the people who working in online internet is the vital source of incoming for them. If you miss promised date then you might lose your work. But if your internet connection disconnected 4/5 days in every month how many lose will get customer? Undoubtedly the amount of lose will be huge, freelancer may lost their job, people will deprived from their essential work. But this thing always happening in Banglalion. For various reason they disconnect network several days in month, sometime this duration cross even 24 hours. For this type of nonsense activity people are terribly anger to Banglalion. I have heard, many people wish to give up this network but they have very little alternative at least. I can guess if they got any other alternative Banglalion will face dangerous problem.
b. Promised Speed Problem: if you are using 512kbps internet connection then you will get 60-65 KBps browsing or download speed. But this speed customer gets very little time. Sometime customer getting even 18-20KBps internet which is capable for 128Kbps internet connection. Why this is happening no one knows but it’s regularly happening. We have BTRC but they have no time to see this kind of massive problem. It’s some kind of cheating with subscriber, does not it?
c. Worst Customer Care: every company who want makes their business profitable and reputational they need very professional customer service. Customer service is the key to satisfy users while they facing some kind of problems. But if you call in Banglalion Customer care then you will get solution instantly that’s probability is less than 5%. Even some report show they cut their connection if you don’t satisfy by their answer. It’s most disturbing matter. Localized Customer Center service also making frustration among the users.
BTRC are responsible to monitor all mobile and ISP network activity in Bangladesh. But the reality is they never come forward about all problems which I am talking just in above. It was expected they will monitor this company and pressure them to solve all related problem which coming from users but it’s never happen. All worst happening month after month, people screaming-shouting but no one have to hear it. I wish some magic will work to solve all problems which coming from Banglalion Wimax but it’s only possible in dream. Is there really any authority to come forward to solve this essential problem?